COVID-19 UPDATE
New Update March 27, 2020:
To all our clients and friends of Richmond Hill Animal Hospital:
In keeping with the latest Covid-19 provincial emergency measures and recommendations by the College of Veterinarians of Ontario, we are making the following changes to our operations with immediate effect:
- Business hours will be reduced (see below) and our doors will be kept locked at all times to prevent access.
- No clients will be allowed to accompany their pets into the building, except for euthanasia appointments.
- When you bring your pet in for an appointment, please phone us when you arrive and we will come out to collect the pet at your car.
- Pets must be outside your car and on leash or in a pet carrier. You can collect the pet at our door after the consultation.
- Veterinary appointments will be spread over the day to ensure that only one client’s pet/s are on our premises at a time.
- We will continue to disinfect our clinic several times each day to ensure a safe environment for our staff and clients. We also wash and disinfect our hands both before and after each consultation, to avoid transmitting any germs that may travel back and forth on your pet’s fur. We recommend you do the same before and after your pet visits our clinic.
- We will continue to send email reminders regarding vaccinations due. If you would rather delay having the vaccination please let us know. If you want to bring your pet in for vaccination, please call us to arrange an appointment. Sick pets will be given priority over vaccinations and other appointments.
- Consultations via telephone (telemedicine) will be available by appointment and credit card payments for these will be accepted telephonically.
- For heartworm medication, you can order medication for pets that were tested last year by phone and collect it at our door. For pets that were not previously tested, please call us to make an appointment for the testing.
- Product purchases and medications can be requested by phone or email and paid for telephonically. You can then pick them up at our door.
- Please call ahead in case of an emergency so we can schedule your arrival under safe circumstances.
- Kindly let us know if anyone in your household has tested positive for Covid-19, so we can take the necessary precautions while handling your pets.
We will continue to operate this way for as long as necessary to make sure your pets get the care they need.
Let’s all stay safe and help flatten the curve!
Kindest regards
Dr. Issam Kadri and the Team
New Business Hours (effective 24 March 2019):
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: CLOSED
